Kenya Insights

Tag: glitch

  • Audio Update: Safaricom To Recover All Data Acquired In The Heist

    Audio Update: Safaricom To Recover All Data Acquired In The Heist

    An audio confirmation that one concerned Kenyan on Twitter has since shared on Twitter  account of Mnur Ferruz has recorded a safaricom call center customer service personell stating that all remaining data bundles will be recovered.

    The audio also states that already used data will be recorvered from the individual accounts involved. It however, did not state if the recovery will be via airtime or deducted from MPesa accounts.

    Here’s is the audio recording courtesy of Mnur Feruz.

    The audio was on the responding to the dawn news that Kenya’s leading telco safaricom had experienced another glitch that saw Kenyans heist data bundles from the Micheal Joseph led company.

    Safaricom Care had also confirmed earlier that they were aware of the glitch that led to the heist and were working on its resolution as soon as possible.

     

  • Kenyans On Twitter Celebrate Safaricom Data Heist

    Kenyans On Twitter Celebrate Safaricom Data Heist

    Kenya’s largest telco Safaricom suffered a major glitch in their systems yesternight that allowed customers to acquire data bundles with no expiry date and airtime for free.

    A similar glitch happened in June 2019 that saw Michael Joseph’s telco lose millions of shillings in data and bundles. This has started to raise a redflag on how the administration of the Safaricom is being driven since the death of late CEO Bob Collymore.

    Is Safaricom almost collapsing? Is the government part of the blanketed storm that is for sure brewing at Safaricom?

    Here is the reaction of those who benefited from the data Heist.

    https://twitter.com/nestah_mkawale/status/1186817490304880640?s=19

    Those who missed the oopportunity in the Heist had also their say on the now trending hashtag, #Safaricom.

    https://twitter.com/MeNzaihKE/status/1186869660244951040?s=19